Hello on a Thursday afternoon, It is a bit overcast and a little breezy, but still feels like we have finally put a winter season away. It was neither a cold nor a bitter winter, but it was nonetheless long and taxing. There were no significant snowstorms nor did we see any bone-chilling-hide-indoors sort ofContinue reading “When Customer Service Isn’t”
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Becoming Norman . . . Pleased or Chagrined?
Hello on the weekend, It has been an emotional couple weeks, and if you have been reading the blog, you have some sense of why that is, but I think there is more. There are times, and their frequency seems to be increasing at an alarming rate, that I feel like I am simply notContinue reading “Becoming Norman . . . Pleased or Chagrined?”
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